General Information
Q: What is the Geegpay Dollar Card?
A: The Geegpay Dollar Card is a virtual card that allows you to make online purchases in US dollars. It is designed to facilitate seamless international transactions.
Q: How can I get a Geegpay Dollar Card?
A: You can easily get a Geegpay Dollar Card by signing up on the Geegpay platform, verifying your account, and creating the card through the dashboard or mobile app.
Q: What brand of card will I be getting?
A: You will be getting a Mastercard.
Q: What are the benefits of using the Geegpay Dollar Card?
A: The Geegpay Dollar Card offers benefits such as competitive exchange rates, easy online payments, and security for online transactions.
Getting Started
Q: Is there a fee for issuing the Geegpay Dollar Card?
A: Yes, there is a one-time fee of $3 for issuing the Geegpay Dollar Card. Please check the latest fee structure on the Geegpay website or app for any updates.
Q: Is there a charge for funding the Geegpay Dollar Card?
A: Yes, there is a funding fee of $0.5 per funding transaction.
Q: Is there a monthly maintenance fee for the Geegpay Dollar Card?
A: No, there is no monthly maintenance fee.
Q: Is there a transaction fee?
A: Yes, there is a $0.50 transaction fee per transaction.
Q: How do I fund my Geegpay Dollar Card?
A: You can fund your Geegpay Dollar Card by transferring funds from your Geegpay wallet. Simply log in to your account, go to the card section, and choose the funding option.
Q: Can I fund my card with currencies other than USD, such as NGN, GBP, and EUR?
A: Yes, you can fund your Geegpay Dollar Card with NGN (Nigerian Naira), GBP (British Pounds) and EUR (European Euro).
Q: How many cards can I create?
A: You can create up to two cards.
Usage
Q: Where can I use my Geegpay Dollar Card?
A: The Geegpay Dollar Card can be used for online purchases anywhere Mastercard is accepted.
Q: Are there any spending limits on the Geegpay Dollar Card?
A: Yes, there are spending limits based on your account verification level. Please check your account settings for specific limits.
Q: Can I use the Geegpay Dollar Card for subscriptions and recurring payments?
A: Yes, you can use your Geegpay Dollar Card for subscriptions and recurring payments.
Q: Can I use the Geegpay Dollar Card to receive payments?
A: Yes, you can use your Geegpay Dollar Card to receive payments on selected platforms such as Stripe, Upwork, Fiverr, Brex, and Deel.
Q: Can I withdraw from the Geegpay Dollar Card?
A: Yes, you can withdraw from your Geegpay Dollar Card. However, to keep the card active for future use, a minimum balance of $1 is required.
Q: How do I find my billing address on the app?
A: Open the Geegpay app, tap on "Cards," then tap on "Billing Address." Copy & paste your details to any desired platform.
Q: Can I use the card for contactless payments?
A: Yes, you can add the Geegpay Dollar USD Card to your Apple Pay and Google Pay wallets and use it for contactless payments when shopping in-person from local shops abroad.
Q: Can my card balance become negative?
A: Yes, your card balance can become negative if a transaction is force-posted to your account when there are insufficient funds to cover the expense. This occurs when the transaction amount exceeds your available balance. In such cases, we may debit the balance of your other cards or your USD wallet to cover the deficit.
Security
Q: How secure is the Geegpay Dollar Card?
A: The Geegpay Dollar Card is a 3Ds highly secure, utilizing advanced encryption and fraud detection measures to protect your transactions and personal information.
Q: What should I do if my card details are compromised?
A: If your card details are compromised, immediately freeze your card through the Geegpay app and contact customer support for assistance.
Managing Your Card
Q: How do I check my card balance and transaction history?
A: You can check your card balance and transaction history by logging into your Geegpay account and navigating to the card section.
Q: Can I temporarily freeze or unfreeze my Geegpay Dollar Card?
A: Yes, you can temporarily freeze or unfreeze your Geegpay Dollar Card through the Geegpay app.
Q: How do I terminate my Geegpay Dollar Card?
A: To terminate your Geegpay Dollar Card, visit the card section and scroll to 'Terminate Card'.
Support
Q: How do I contact Geegpay customer support?
A: You can contact Geegpay customer support through the in-app chat feature, via email, or by visiting the support section on the Geegpay website.
Q: What should I do if I encounter a problem with my Geegpay Dollar Card?
A: If you encounter any issues with your Geegpay Dollar Card, please contact customer support for prompt assistance.
Fees and Charges
Q: What are the fees associated with using the Geegpay Dollar Card?
A: Fees may include card issuance fees, transaction fees, and cross-border fees. Please refer to the Geegpay card fee page for detailed information.
Q: What are cross-border fees about?
A: Mastercard charges a cross-border processing fee when you use your card on non-US websites. A charge of 0.9% - the industry standard, is made for USD transactions on non-US websites.
Q: Are there any hidden charges?
A: Geegpay is transparent about its fees. All applicable charges are listed on the card fee page.
For any additional questions or support, please feel free to reach out to us through the Geegpay app or website. We are here to help you make the most of your Geegpay Dollar Card.