To keep your account safe and compliant, Raenest requires all users to verify their identity. This involves uploading a valid ID and completing a short face capture. To make sure your verification goes through without delays or rejection, here are some important things to keep in mind:
Use a valid ID
Make sure the document you upload (international passport, national ID, NIN card, or driver’s licence) is not expired. Expired documents will be rejected.
Don’t use a photocopy or screenshot
We only accept photos or scans of the original physical ID. Do not upload:
A photocopy of the document
A digital scan saved as a soft copy (e.g. PDF or screenshot)
A photo of a screen showing your ID
Take a direct photo of your actual ID card or passport.
Ensure proper lighting
Take the photo of your ID in a well-lit space. Avoid:
Shadows or glares over any part of the ID
Photos taken in the dark or with a flashlight
Overexposed or washed-out images
All the information on the ID should be clearly visible.
Keep your selfie sharp and clear
As part of the verification process, you’ll be asked to take a selfie and complete a liveness check. To ensure success:
Hold your phone steady
Look directly into the camera
Make sure your face is fully in frame
Avoid blurry or low-light selfies
Complete the liveness check
Follow all the prompts during the liveness capture, this may include blinking, turning your head, or smiling. Avoid wearing:
Sunglasses
Face masks
Hats or anything that blocks your face
We use this to confirm that the person submitting the ID is the same person in the selfie, and that it’s a real, live person.
Taking a few extra seconds to double-check these details will help your verification go through smoothly. If your submission fails, you may be asked to try again with the correct information or your ID will be rejected.